Privacy Policy
FrenchUp respects your privacy and is committed to protecting the personal information you provide when using our website, booking coaching services, or communicating with us.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the third-party services involved in providing our services.
1. Information We Collect
When you use FrenchUp or register for a coaching program, we may collect information such as:
First and last name
Email address
Phone number
TEF Canada or TCF Canada exam selection
Target NCLC score
Current French level
Exam date
Previous exam experience and scores
Speaking and Writing preparation needs
Booking and scheduling information
Information you voluntarily provide when communicating with us
2. How We Use Your Information
We may use your information to provide and manage coaching services, process registrations, schedule sessions, communicate booking information, send reminders, provide program materials, respond to questions, and improve our services.
Information may also be used to understand website and booking activity where analytics tools are enabled.
3. Booking Information
FrenchUp uses Koalendar to manage appointments, program bookings, group capacity, registration questions, and scheduling.
When you make a booking, information required to complete and manage your registration may be processed through Koalendar.
4. Payments
Payments for FrenchUp programs may be processed through Stripe. Where available, PayPal may also be offered as an alternative payment option.
FrenchUp does not directly process your payment card information. Payment information is handled by the applicable third-party payment provider.
5. Email Communications
We may use the email address you provide to send booking confirmations, program information, class details, reminders, preparation instructions, and other communications related to services you have requested.
6. Analytics and Cookies
The FrenchUp website may use cookies and analytics technologies to understand how visitors interact with the website and improve its performance and user experience.
Analytics and advertising measurement tools, including Google Analytics and Meta Pixel, may also be used when enabled.
7. Third-Party Service Providers
FrenchUp may use third-party service providers to operate the website and deliver its services, including:
Framer for website hosting and functionality
Koalendar for scheduling and bookings
Stripe for payment processing
PayPal where offered as an alternative payment option
Google Meet for online coaching sessions
Analytics and measurement providers where enabled
These third-party providers may process information according to their own privacy policies and terms.
8. Data Retention
Personal information may be retained for as long as reasonably necessary to provide requested services, manage bookings and communications, meet applicable business or legal requirements, and resolve service-related matters.
9. Your Privacy Rights
Depending on applicable Canadian privacy laws, you may have rights regarding your personal information, including requesting access to or correction of certain personal information held about you.
Privacy-related requests can be submitted using the contact information below.
10. Data Security
Reasonable measures are taken to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no online system or method of electronic transmission can be guaranteed to be completely secure.
11. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to our services, technology, or applicable requirements. The latest version will be published on this page with its updated date.
12. Contact
For questions or requests regarding this Privacy Policy or your personal information, please contact:
FrenchUp Email: rohi.voh@gmail.com